Exchange and Return Policy

TERMS OF RETURN & EXCHANGE

We want you to be delighted with your Ojasvini’s purchase. If you need to exchange an item, please notify us within 2 days of delivery. To be eligible for an exchange, items must be in their original, unworn condition with no damage, stains, or marks of any kind. 


If you are uncertain about sizing or believe there is an issue with your order, please email us at ojasvinilabel@gmail.com within 2 days of receiving your order. Our customer care team will respond within 1–2 business days to guide you through the exchange process. We may request additional information or photographs to help us assess your request, so please assist our team as needed. Once your exchange is approved, you will be asked to ship the item to our specified address.


Please note, the cost of shipping the item back to us is your responsibility. For domestic exchanges, we will cover the shipping cost of sending the replacement item to you. For international exchanges, all shipping and any applicable customs duties must be borne by the customer.

 

NO RETURNS OR EXCHANGES ON SALE ITEMS

Items purchased on sale are final and cannot be returned or exchanged.

NO RETURNS OR EXCHANGES ON CUSTOMISED ORDERS

We are unable to accept returns or exchanges on custom-made or specially ordered items, as these pieces are crafted specifically for you and approved prior to production.


If you wish to modify your order, please contact us as soon as possible. While we will do our best to accommodate changes, once an order is processed, we cannot guarantee modifications.

EXCHANGE POLICY


  • Size Exchange: If you need a different size, you may request an exchange within 2 days of receiving your item.
  • Defective Product Exchange: If you receive a defective product, please take a video recording while opening the package and email it to ojasvinilabel@gmail.com within 2 days of delivery for team to check.
  • No Return Policy: We do not offer returns. Exchanges are available only for sizing issues or defective products.

 

CONTACT US:

Email: ojasvinilabel@gmail.com 


Phone: +91-96749 51377


At Ojasvini Garments And Fashions Pvt Ltd, we are committed to providing a luxurious and seamless shopping experience tailored to you.